Whyman House Dental Practice – Patient Complaints Procedure
It is our aim at Whyman House to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.
If you are not satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. We accept complaints made verbally as well as written complaints. Charlotte Yarde is the Complaints Manager and will be your personal contact to assist you with any complaints; unless the complaint is about Charlotte Yarde and then it would be passed to Dr Ian James.
You can send your complaints to: 4 Mountfields Road, Taunton, Somerset TA1 3BQ, call us on 01823 251718 or email the complaints manager on email@example.com.
If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when it is suitable for you and the practice. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible by those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working day to keep you informed of the reason for any delays, the progress of the investigation and the proposed date it will be completed.
When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions that we can offer to you that meet your needs and resolve the complaint.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take the matter further, please see the contacts below.
If you are dissatisfied with our response to a complaint; you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue.
Complaining about your private dental treatment
If you wish to complain about private dental services, contact the Dental Complaints Service.
This service is funded by the General Dental Council, which sets out standards of conduct for and regulates all dental professionals in the UK.
You can call the dental complaints service on 08456 120 540 (Monday to Friday 9am-5pm), or fill out the complaint form on their website.